INCORRECT SHIPPING INFORMATION
If a package is returned to HONEY BEEZ due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. HONEY BEEZ is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Questions regarding orders must be sent to firstname.lastname@example.org Please include name, order number.
RETURNS, EXCHANGES & REFUNDS
Thank you for shopping with us at Honeybeezhaircare.com Once an order has shipped, we do not accept returns or exchanges. If your order has not shipped we can however, cancel your order or modify mailing address and your email address if they are incorrect. We DO NOT offer refunds after the order has been placed. Due to the nature of the product All sales are final.
Once an order has been submitted, we offer services that allow you to modify or cancel your order if needed. You can utilize these features by creating a Honey Beez or logging in. From the “My Orders" tab, please select the order you wish to cancel. Upon a successful cancellation, you will receive notification to your purchase email.
Please note: Any edits or cancellations must be completed before your order has been processed. ALL order cancellation requests must be completed via the self service option provided above as Honey Beez is unable to honor any edit/cancellation requests through any customer support channels.
Please contact UPS or the carrier to inquire about alternative delivery options for your package.
PURCHASES MADE THROUGH RETAILERS
Please contact the store where you purchased your products for a return or exchange. Honey Beez is unable to provide a return or exchange for a purchase made through a retailer.
LOST OR STOLEN PACKAGES
HONEY BEEZ is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, HONEY BEEZ will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Upon inquiry, Honey Beez will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.