How can we help?
FAQ
What are the forms of payment you accept?
We accept United States based cards: credit, debit, and gift cards. These must be issued with the Visa, Mastercard, Discover, or American Express logos
Can you provide me a discount code for my order?
Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions.
Do you accept PayPal?
Yes, we do accept PayPal.
Where can I find your products at a store near me?
We are in some Independent Beauty Supply Stores however you can utilize our Store Locator on our website you can be directed to different stores in your area that carry our product lines. You can find our Store Locator at the bottom of any page on the website.
Your Store Locator comes up with no results in my area. Where can I purchase?
If the locator provides no listing of stores in your area, you will need to purchase online at this time. Or you can purchase on Walmart.com.
Is Honey Beez Natural Hair Care Black Owned?
Yes Honey Beez Hair Care is a Black Owned Business.
How do I make a return for my purchase I made through a retailer?
Please contact the store you purchased from. We do not provide returns or exchanges for retail store purchases.
Why is the consistency different from the product I just ordered to the one I already have?
We use natural and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.
After I place my order, when will my order ship?
- All orders have a 1-2 business day lead time upon receipt of order.
- Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order.
How come the tracking number isn’t working?
If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.
Can I pick up my order instead of having it delivered?
We only offer shipping options at this time. We do not have a store front for pick up orders.
Do you ship to PO Boxes?
Yes, we can ship to PO Boxes
How do I receive Free Shipping on my order?
- To qualify for Free Shipping, your order must reach $50.00 before tax or shipping is applied, and after any discounts have been applied. The discount to shipping will be shown when calculating the total of the order.
How Fast in Free Shipping?
- Free shipping will be delivered within 7 business days.
How do I update/cancel my order?
Please email us at support@HoneyBeezHairCare.com. Please include your order number. If the order has already been provided shipped, we are unable to cancel the order.
What hair types can the Honey Beez Growth Potion be used on?
Honey Beez Hair Growth can be used on every hair type. (Natural, Relaxed, & Transitioning)
Can Honey Beez Hair Growth Potion be used on Eyelashes?
No, We recommend you only use the Honey Beez Hair Growth Potion can be used on the scalp, hairlines, edges, thickening hair, lengthening hair, beards, mustaches, and eyebrows.
Will the Honey Beez Crown Me "Ultra Moisturizing" Shampoo make my scalp tingle?
Yes, you may possibly experience a tingling sensation, due to the peppermint essential oils in the shampoo.
If I forget to use my discount code can it be applied after purchase?
No, we cannot apply discounts after transactions are complete.
